Integration and development of digital live chat tools

Name: Integration and development of digital live chat tools
SKU: SKU-6766BFC714222

The integration and development of a digital live chat tool involve incorporating a real-time chat system directly within a website or application.

SKU: SKU-6766BFC714222 Categories: Marketing, Upgrade and integrations, Web Tags: Lv. Med, Generic, Subscription

Integration and development of digital live chat tools

Wishlist

Fuctions

- Real-time ChatInstant conversations with website visitors, maintaining direct and immediate communication
- Automated ResponsesConfiguration of automated responses based on keywords or frequently asked questions, optimizing operational efficiency
- User MonitoringDetailed information about visitors, including geographical location, current page, and duration of stay, for a better understanding of their needs.
- Chat TransferEasily transfer conversations between operators, ensuring a seamless handling of requests
- Email notificationsImmediate email notifications for new chats or important messages, ensuring prompt responses even when away from the control panel.
- Customer Rating and FeedbackIntegration of a rating and feedback system to allow visitors to express their opinion on the support experience, promoting service quality.
- Operator StatusOption to indicate the operator’s status (available, busy, offline) to inform visitors about real-time availability
- Multiple Operators for Support/Issue TypesCreation of specific operator profiles to handle different types of support or issues, ensuring efficient routing of requests.
- SecurityImplementation of security standards, including end-to-end encryption, to protect user information during interactions

Visual Appearance

Customizable DesignOption to customize the color, logo, and style of the live chat to seamlessly integrate with the website’s design
Non-Intrusive WidgetA discreet widget that does not hinder the user experience, with the ability to be easily opened or closed
Intuitive IconsUse of clear and intuitive icons to indicate the available functions.
Responsive CompatibilityOptimized design to ensure a seamless experience on both desktop and mobile devices.
Operator AvatarsInclusion of operator avatars to personalize interactions and enhance visual communication
Online/Offline StatusVisual indication of the online/offline status of operators to inform visitors about service availability.
Drag and DropOption to freely move the live chat around the page for enhanced user convenience.
Help iconClear and recognizable icon inviting visitors to engage with the live chat.

Service Scalability

- ExpansionNot expandable (this tool has features defined in its product sheet; for any custom modifications, we recommend consulting for tailored development)

Team

- Web programmer1x

Methods and Timelines

- Communication with the project team
  - Via mail
  - Via easy LANGA App
- Project ReportingEmail Review for Work Progress Status (In this email, development progress will be highlighted, objectives will be presented, and advice will be provided, offering the client a comprehensive and controlled overview of the project’s status.)
- Service activation 10 days from order confirmation
- Delivery to30 to 40 days

Acquisition and Access

- ToolIntegration into a dynamic website or eCommerce platform
- Access toolManageable with a user editor
- PropertyThis tool is owned by the client
- TransferAllowed without constraints (with payment and the purchase of data bundle equivalent to 10% of the development cost)

Type and Delivery

- Type of PurchaseOn the “Drive In” eCommerce platform
- Type of ProductThis tool has an annual maintenance cost equal to 10% of its development cost, to be paid starting from the second year. This will be added to the original annual maintenance cost.
- Type of SupportRole for purchasing guidance, email reviews with the technical team
- Instructions to purchaseProduct reserved for owners of a dynamic website and needing self-managing live chat integration. Add 1 quantity for 1 site.

Integration and development of digital live chat tools

Wishlist

Overview

What is it	The integration and development of a digital live chat tool involve incorporating a real-time chat system directly within a website or application.
For Whom	It is designed for both developers managing the technical side of the website or application and users who want to communicate with the company or service instantly.
What is it for	It is used to facilitate direct communication between the company and website visitors or application users. The live chat enables addressing questions, providing immediate support, and enhancing the overall user experience.

How to purchase this product

Are you interested in this item? If you have fully understood the specifications, you can select the desired quantity in the designated field at the top of the page and then press the “Add to Cart” button. Next, proceed to checkout, entering your information to complete the order. One of our teams will be available to assist you within 48 hours after your order.

Did you not understand something? There is a purchasing guide available. Feel free to contact us if you need support on Drive In.

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